Managing property, whether a single home or a portfolio, requires you to juggle several tasks simultaneously, and that means it’s easy for things to be missed. Failing to act quickly can be disastrous in terms of damage, exacerbate potential safety concerns and lead to bad reviews from unhappy tenants.
Taking control of your logistics is a straightforward way to remove stresses and delays from the process, making life easier for you and the people who use your properties. Discover simple ways to revolutionise the day-to-day running of your property and enhance the experience for those living there to help maintain its value over time.
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Organising maintenance and repairs
Developing a clear schedule for regular inspections means you stay ahead of the game with repairs, doing preventative maintenance to solve small issues before they become expensive problems. This will cost you less in the long run and ensure tenants feel well-cared for. It’ll also help you stay on track with your legal gas and electricity safety responsibilities.
Keep a detailed calendar of inspections for all your properties, visiting a minimum of twice a year to ensure they’re ready for winter and didn’t suffer too much damage from the season’s harsh weather. Group visits geographically to save yourself time and make the process easier. Assign contractors well in advance for any issues spotted to avoid last-minute rushes and charges.
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Enhancing the tenant experience
Logistics plays a crucial role in how tenants perceive your management. Responding swiftly to reports of problems or general questions builds trust while missing emails and calls can leave them feeling frustrated and dissatisfied. Sustained failure to deal with tenant enquiries effectively will damage your reputation, leading to complaints, bad reviews and potentially reduced profits.
Implement a system to record all tenant requests and the steps taken to resolve them. Cloud-based tools can be updated by you and your tenants in real-time, saving time while improving visibility. This transparency helps you prioritise urgent issues and track recurring problems and demonstrates to tenants that their queries are being treated with respect. When tenants feel supported, they tend to treat the property with more care, lowering your repair costs over time.
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Optimising inventory and supplies
Managing stock effectively can save you time, money and effort. Maintaining an inventory of essential items, from light bulbs to plumbing fittings like taps and central heating components like radiators, means repairs can be arranged in an instant so even emergency situations don’t catch you off-guard.
It’s also worth having a standing order or storage stock of essentials used during tenant transfers so you never run short. Think professional cleaning products and damp-proof paint as well as basics like cloths and bin bags.
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Ensuring sustainability compliance
Modern regulations require property managers to think about the environmental impact and energy efficiency of their buildings, to meet legal guidelines such as keeping the EPC rating above E and save you and your tenants money. Staying on top of compliance means you need to organise audits, update certifications and implement improvements without delay. Logistics helps you plan these activities around occupancy and budget cycles.
